Passenger Processing

Web and kiosk check-in provide several beneficial improvements for passenger processing, however, they have also created new challenges such as:

• What is the most efficient self-service flow through check-in?
• How to validate web printed boarding passes at passenger security check points?
• For airline on-time gate departure decisions, where are web check-in passengers located in the airport?

Brock addresses these challenges through passenger flow simulation, a passenger tracking and boarding pass validation system called SmartTrac, and a common bag drop solution called SmartDrop.

Brock's passenger simulation models existing flow and new and improved passenger flow so passenger line-ups can be reduced and more efficient use of the existing facilities can be obtained.

SmartTrac enables security authorities to optimize staffing requirements for passenger security check points, as well as validate web printed boarding passes. It also enables airline gate personnel to make informed on-time gate departure decisions by equipping them with visibility into the whereabouts of late passengers.

Contact us today to leverage our experience for your check-in process.