Remote Support

Today's drives systems contain advanced built-in diagnostics that detect hardware failure and simplify troubleshooting. However, the drive engineering and complexity is in the software, not the hardware. As a result, remote support from the solutions provider is required from time to time.

To address this need, Brock has a cost-effective, remote-support service that is available 24/7. In the event of a problem, a qualified software design engineer can be linked directly to any existing system and have virtually the same access as if he/she was there in person. This saves money as time and travel costs can be substantially reduced and production uptime improved.

Our engineers can remotely access any software variable or register, and also read the status of each field device. In conjunction with the system operator, a Brock engineer can tune the program or troubleshoot a problem, all with a single phone call.

Contact us to learn more about our remote support solutions.